support.trialworks.comSupport - Case Management Software - Trialworks

Go to AssemblySoftware.com Trialworks is your partner behind the scenes, saving you time and supporting your continued success. Email: support@trialworks.com Phone: 305-357-6500 Trialworks Quick Support Windows Users Download Teamviewer to start a remote session with support. Download Mac Users Download Teamviewer to start a remote session with support. Download Trialworks Version Changes Trialworks 11.4 Trialworks 11.3 Trialworks 11.2 Trialworks 11.1 Trialworks 10.9 Trialworks 10.8 Trialworks 10.7 Trialworks Forms Account Request Form Network Survey Hosting Setup Firm Practices & Procedures TW Search Request Form Dashboard Request Form Installation, Upgrades & Utilities Trialworks Program This is the complete Trialworks v.9. Note that not all components need/should be installed on servers. For advice and assistance, contact our support team. Trialworks Refresh This package should be extracted to your Trialworks share. Contains Microsoft Access 2010 Runtime, PDF components, and .NET frameworks. Trialworks Repair Utility Download this utility to repair issues related to Microsoft Outlook and/or Microsoft Access. Training Documents Binoculars Call Log & Calls Manager Contact Management Contacts from Outlook Docketing in Trialworks DocuSign Fixing Dropdown Menu Items Using FileIT Using the History Tab Mailing Wizard Mass Tort Cases Negotiations Tab Production Tracker Tab Security Module Settlements SMS Messaging Service on Attorney By Email Stamps.com Integration Template Training Trialworks Search Template Updates and Bookmarks Workers’ Compensation Customer Support Guide https://support.trialworks.com/wp-content/uploads/2020/06/Dashboards-List-for-sample.pdf Dashboard Library Trialworks Videos Trialworks 11 - New Interface, Tabs, & Quick Access Trialworks 11 - SMS Texting, Email, & Faxing Trialworks 11 – Address Book, Contacts, & Call Log Intro to Trialworks Version 11 (Pre-recorded Webinar) Requirements TrialWorks (Workstation) TrialWorks (Server) Operating System Windows 7 (Pro or Ultimate) Windows 8 (Pro) Windows 10 (Pro) Processor Dual Core Memory 2 GB minimum Disk Space N/A Display 1366×768 at 100% font size setting 1920×1080 at 125% font size setting Software Microsoft Office 2010 32-bit MSI Microsoft Office 2013/2016 32-bit MSI Corel WordPerfect 9+ (for document generation) .Net Framework 3.5 Other Windows Active Directory Domain Outlook in Cached Mode when using Microsoft Exchange Microsoft Office 2016 Microsoft Store installation is not currently supported Using Trialworks over a VPN is unsupported. Workstations utilizing a VPN and experiencing unique behavior will not be supported. Operating System Windows Server 2008 R2 and above Processor Quad Core, Server Grade Memory 8 GB minimum w/ 1 GB free prior to TrialWorks installation 16GB minimum for shared server w/ at least 1GB of RAM not in use by other server processes. Disk Space 40GB minimum Display N/A Software .NET 3.51 Windows Installer 4.5 Power Shell 2.0 SQL 2008/2012/2014/2016 Other Windows Active Directory Domain TrialWorks Hosted Operating System Windows 7 (Pro or Ultimate) Windows 8 (Pro) Windows 10 (Pro) Processor Dual Core Memory 2 GB minimum Disk Space N/A Display 1366×768 at 100% font size setting 1920×1080 at 125% font size setting Software Microsoft Office 2010/2013/2016 (32 bit) or Corel WordPerfect 9 (or higher) Other Windows Active Directory Domain Outlook in Cached Mode when using Microsoft Exchange TrialWorks Search Operating System Windows 7 (Pro or Ultimate) Windows 8 (Pro) Windows 10 (Pro) Processor Dual Core Memory 2 GB minimum Disk Space N/A Display 1366×768 at 100% font size setting 1920×1080 at 125% font size setting Software Microsoft Office 2010/2013/2016 (32 bit) or Corel WordPerfect 9 (or higher) Other Windows Active Directory Domain Outlook in Cached Mode when using Microsoft Exchange Please note that larger data sets, such as tens of thousands of cases and documents can require more memory, storage, and processing power than the requirements listed below may support. Please contact your sales representative to request information for support with larger data sets. Click here to access a PDF of the Trialworks System Requirements Trialworks (Workstation) Trialworks (Server) Operating System Windows 7 (Professional or Ultimate) Windows 8 (Pro) Windows 10 (Pro) Windows Server 2008 R2 and above Processor Dual Core Quad Core, Server Grade (TrialWorks Only) if adding TWSearch. See below. Memory 2 GB minimum 8GB Minimum for dedicated server 16GB Minimum for shared server with at least 1GB of RAM not in use by other server processes. Disk Space N/A 40 GB minimum Display 1366×768 at 100% font size setting 1920×1080 at 125% font size setting N/A Software Microsoft Office 2010 32-bit MSI installation Microsoft Office 2013/2016 32-bit MSI/Click to run installation Corel WordPerfect 9+ (for document generation) .Net Framework 3.5 .NET 3.51 Windows Installer 4.5 Power Shell 2.0 SQL 2008/2012/2014 Express R2 Other Windows Active Directory Domain Outlook in Cached Mode when using Microsoft Exchange Microsoft Office 2016 Microsoft Store installation is not currently supported Using Trialworks over a VPN is unsupported. Workstations utilizing a VPN and experiencing unique behavior will not be supported. Windows Active Directory Domain Trialworks Hosted Trialworks Search Operating System Windows 7 (Professional or Ultimate) Windows 8 (Pro) Windows 10 (Pro) Windows Server 2012 R2/2012/2016 Processor N/A Server grade, Quad core for dedicated server, hexa core for shared server Clock speed 2.5GHz or above MEMORY N/A 16GB minimum Disk Space N/A N/A Display 1366×768 at 100% font size setting 1920×1080 at 125% font size setting N/A Software N/A .NET 3.51 Windows Installer 4.5 Power Shell 2.0 Other A computer with a stable internet connection. Our TrialWorks Hosted services can work from MAC and Linux machines, but we do not provide technical support for those operating systems. Be sure you can use Remote Desktop (or similar), your printers, and peripherals. We do not guarantee that all printers will work with our systems. There are limitations to the Microsoft Remote Desktop Easy Print services which attempt to match drivers for your device. IIS 7.0 or later Active Directory user TWSearch” (Member of Domain Users and local administrators group of server) No other website on server using port 80 Bandwidth Upload Speed: 1 Mbps per user N/A Facebook LinkedIn Assembly Software blends decades of history and industry experience with next-generation, customer-focused innovation. It brings together two of the legal profession’s pioneering case management brands, Needles and Trialworks, both of which have contributed to Neos, Assembly’s reimagined cloud-based solution. © 2010 — 2022 Assembly Software, LLC, providers of...